Remote Team Lead - Recruiting Contact Center

Atlanta, Georgia
Posting date: 6/18/2021
Job ID: 82334

 

Assisting with this position:
Ellen Kuntzmann

Job Description
Job Description

Remote Team Lead – Recruitment Contact Center
This role is responsible for the coaching and development of a team of remote chat recruitment specialists in a fast-paced, dynamic, virtual contact center environment. The lead is responsible for leading and providing feedback to chat recruitment specialists in accomplishing their key measures of success, including all activities that contribute to ensuring candidates receive effortless and world class service.

 What the role is all about:

  • Effectively lead a team of specialists utilizing supervisory skills including, but not limited to, time management, planning, communication, and coaching skills.
  • Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
  • Develop your team to be more effective in their roles by providing on-going coaching and on-the-job training.
  • Handle departmental personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
  • Ensure departmental standards regarding candidate experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching to your team members.
  • Establish and maintain relationships with Branch Managers to ensure alignment on all open requisitions
  • Coordinate and manage open requisitions directly with clients, coordinate interviews for client, and run client reporting as needed.
  • Train and onboard new hires on the team
  • Energize your team by creating a customer experience that exceeds expectations and drives loyalty.
  • Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
  • Perform other duties as requested by management.
  • Ability to work overtime as needed to complete work on a daily/weekly basis

How We Measure Results
We expect that you will:

  • Positively impact our daily recruiting, attendance, and attrition goals.
  • Ensure our teams are meeting and exceeding performance and quality goals.
  • Engage team members and ensure ongoing training and development
  • Provide the communication and tools needed for the team to achieve their goals.

Qualifications

Work Experience:

  • 3+ years of experience in a supervisory role (preferably a team of 8+ people)
  • 3+ years of experience in a customer service or contact center experience
  • Have some experience managing remote workers (preferred)
  • Bilingual (Spanish) preferred but not required

Skills, Ability, and Knowledge:

  • Have a high school diploma or GED
  • Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
  • Ability to communicate verbally and in writing in a clear and straightforward manner
  • Ability to prioritize and organize effectively in a remote environment
  • Ability to supervise and motivate others in a remote environment
  • Experience with customer relations, communications, and sales skills
  • Ability to use personal computer and software applications and quickly navigate between them to ensure maximum productivity for you and the team. (MS Excel, Word, Outlook, Google Sheets, our online Applicant Tracking System - Bullhorn, our texting platform – TextUs, and our call center platform – Ring Central)
  • Must be available when we are our busiest, including nights, weekends, and holidays.
  • Must operate and problem-solve in a fast-paced and fluid environment.

About Remote Work:
This role is 100% remote. As this is a work from home position, you will be required to meet specific work from home requirements to support the needs of the role.

The role requires that you have high speed internet access with minimum internet speed requirements of 20 Mbps downstream and 10 Mbps upstream. You can test your internet speed by visiting www.speedtest.net

You should have a dedicated work area in your home that is quiet and conducive to make and receive phone calls and attend video meetings.

You must reside in AZ, CT, DE, FL, GA, IL, IN, KY, MD, MN, NV, NJ, NC, OH, PA, SC, TX, or VA to be eligible for this role.

The above job description may not include all tasks necessary to complete the job. The job description is a listing of the most common tasks you will be required to perform in this job area. Integrity Staffing Solutions is an Equal Opportunity Employer. Any offer of employment is contingent on successful completion of certain pre-employment screenings.

 


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Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to er@integritystaffing.com. Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

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